AI that finishes the conversation.
We implement virtual agents from Cognigy, NICE and Zoom that actually complete the request, with a warm hand-over to a person the moment they cannot.
We do not make AI. We put other people’s AI to work inside your operation, and that is a different craft. The technology is rarely the problem: a virtual agent that answers politely but cannot complete anything costs more than it returns. The work sits in deciding what can run autonomously, connecting it to your own systems, and steering on what actually happens.
Live, without your customers noticing.
We build enterprise contact centres on NICE CXone and Zoom and move existing estates to the cloud, including integrations with CRM, ERP and telephony.
- Target architecture and migration plan: what moves when, which integrations are critical, and what the fallback is.
- Implementing omnichannel routing across voice, chat, email, social and messaging on NICE CXone and Zoom, keeping full context on transfer - and multiple brands and languages in one environment.
- Hand-over into our own 24/7 operations, including training for administrators and supervisors, with a single point of contact.
Virtual agents for voice and chat
On Cognigy, NICE CXone and Zoom, connected to CRM and ERP, so the agent does not just answer but acts: looking up an order, moving an appointment, changing a preference. Where text falls short, visual resolution with TechSee can be added, so the customer shows the problem instead of describing it. We are Cognigy reseller for Benelux.
Continuous development on your own conversation data
A virtual agent is at its worst on go-live day. After that come new dialogues, quality analysis on what went wrong, and steering on what does and does not get resolved autonomously. That happens on your own conversations, not on a general model of how customers ought to behave.
What we have taken live so far.
to rebuild a stalled voice automation, with intent recognition live in three countries.
voice first in France, Belgium and the Netherlands, then chat in the Netherlands. Start small and expand on what works.
reseller for Benelux: implementation, maintenance and support from one party. Zoom partner as well.
What clients usually ask first.
Curious which of your conversations really lend themselves to AI?
Book a call and get a first view of where autonomous handling will and will not work for you.