We build
the customer
contact of Europe's
largest brands.
From initial design to 24/7 management, on NICE CXone, Cognigy, Zoom, and TechSee. With AI where it works and people where it counts.
Everyone has AI now.The difference is who sets it up.
agents on a single schedule, at KPN
calls a year, at NS
from start to live on NICE CXone, at NS
monitoring, incident resolution and updates
We design, build and run customer contact. Cognigy, Zoom and TechSee.
Live, without your customers noticing.
We build enterprise contact centres on NICE CXone and Zoom and move existing estates to the cloud, including the integrations with CRM, ERP and telephony. Live at NS in four months.
The right staffing, every day.
We build forecasting, scheduling and real-time adherence on NICE IEX WFM and CXone WFM Pro, and migrate existing WFM estates to the cloud.
AI that finishes the conversation.
We implement virtual agents from Cognigy, NICE and Zoom that actually complete the request, with a warm hand-over to a person the moment they cannot.
Keeps running, and keeps improving.
We monitor your environment 24/7, handle updates and security patches, advise on optimisation, and arrange the licences for NICE, Cognigy, Zoom and TechSee.
Architects, WFM consultants and programme managers who have done this at KPN, NS and Mazda. Temporary or long-term, inside your own team, with our partner relationships included.
We design it, build it and keep it running 24/7 - with consultants from the team that did this at KPN, NS and DPG Media.
Proven at scale.
agents with AI-driven planning: predictable staffing.
per year with full context retention.
to rebuild the voice automation, live in three countries.
European-hosted, certified, and traceable.
Ready to make AI actually workinstead of just talking about it?
Book a call and get a clear first direction for your service challenge.