Our people, inside your organisation.
Architects, WFM consultants and programme managers who have done this at KPN, NS and Mazda. Temporary or long-term, inside your own team, with our partner relationships included.
In the four areas alongside this one, we deliver the result. Here it is the other way round: you deliver the result and we provide the capacity and the leadership. That is deliberately a different arrangement, with a different responsibility, and it is why this block looks different from the rest.
Live, without your customers noticing.
We build enterprise contact centres on NICE CXone and Zoom and move existing estates to the cloud, including integrations with CRM, ERP and telephony.
- Target architecture and migration plan: what moves when, which integrations are critical, and what the fallback is.
- Implementing omnichannel routing across voice, chat, email, social and messaging on NICE CXone and Zoom, keeping full context on transfer - and multiple brands and languages in one environment.
- Hand-over into our own 24/7 operations, including training for administrators and supervisors, with a single point of contact.
Programme, project and interim management
For customer contact transitions that run longer than one project and touch more parties than one department. Our people take the lead inside your governance, not alongside it. That can be a programme manager for a multi-year transition, or an interim manager keeping a team running while recruitment is under way.
Vendor governance
One point of contact towards NICE, Cognigy, Zoom and TechSee, instead of three contracts and four account managers. We are a NICE Gold Partner and Cognigy reseller for Benelux, so the line to the vendor runs through people who work with those platforms daily. When there is an outage, nobody has to work out whose problem it is.
Where our people have done this before.
WFM business consulting alongside the migration from legacy to NICE IEX, serving HR for 120,000 central-government employees.
agents on a single schedule. The consultants who built that sit in the same pool.
from start to live on NICE CXone. Experience you can also hire on its own.
What clients usually ask first.
Looking for capacity or for someone to set the direction?
Book a call and we will work out together which profile fits your question.