Our people, inside your organisation.
Architects, WFM consultants and programme managers who have done this at KPN, NS and Mazda. Temporary or long-term, inside your own team, with our partner relationships included.
In the four areas alongside this one, we deliver the result. Here it is the other way round: you deliver the result and we provide the capacity and the leadership. That is deliberately a different arrangement, with a different responsibility, and it is why this block looks different from the rest.
Architecture and WFM consultancy
Platform choice, target architecture and second opinion, or a review of the forecast and capacity planning. Often short engagements with a sharp question: does our business case hold, is this architecture sustainable, will this software still fit us in five years. At P-Direkt this advisory work ran alongside the technical migration.
Programme, project and interim management
For customer contact transitions that run longer than one project and touch more parties than one department. Our people take the lead inside your governance, not alongside it. That can be a programme manager for a multi-year transition, or an interim manager keeping a team running while recruitment is under way.
Vendor governance
One point of contact towards NICE, Cognigy, Zoom and TechSee, instead of three contracts and four account managers. We are a NICE Gold Partner and Cognigy reseller for Benelux, so the line to the vendor runs through people who work with those platforms daily. When there is an outage, nobody has to work out whose problem it is.
Where our people have done this before.
WFM business consulting alongside the migration from legacy to NICE IEX, serving HR for 120,000 central-government employees.
agents on a single schedule. The consultants who built that sit in the same pool.
from start to live on NICE CXone. Experience you can also hire on its own.
What clients usually ask first.
Looking for capacityor for someone to set the direction?
Book a call and we will work out together which profile fits your question.